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August 31, 2007

Management Lessons from First Grade

I’ve taken my share of business classes and suffered through enough Harvard Business School case studies to last a hundred lifetimes. But you know what? If you really want to know how to manage, skip the formal business training and take some lessons from a first-grade teacher instead.

This thought occurred to me earlier this week when I was back-to-school shopping, not with a kid, but with a teacher. As we strolled the mall, this teacher chatted about how she’s managed -- and managed to educate -- a roomful of six-year-olds from September to June every year for the past 12 years. And as I listened, I realized that many of her techniques would apply in a business setting as well.

This teacher gets heaps of praise from parents at the end of each school year, so she must be doing something right. So as we approach the traditional back-to-school week, here are a few of her lessons to try out at the office:

  • Give advance warning before transitions and plenty of reminders. For example, “Snack will be over in two minutes. Finish eating.”
    Business Translation: Give advance warning before deadlines and plenty of reminders that time’s almost up: “That project is due in two days. Please provide a status report by noon.”


  • If a lesson isn’t going well, don’t be afraid to abandon it.
    Business Translation: If a project isn’t going well, don’t be afraid to abandon or reassess it.


  • Write parents notes when their child is doing well.
    Business Translation: Establish rapport with higher-ups and others who matter.


  • Use praise liberally. Tell students when they’re doing things right as often as possible. You will spend less time correcting and punishing bad behavior.
    Business Translation: Call out good behavior so your staff can emulate it.


  • Give rewards to increase positive behaviors.
    Business Translation: There’s nothing like handing out raises to boost staff morale and productivity.

This teacher will be the first to tell you that these lessons didn’t come easy. She learned them the hard way -- by trial and error and reflection -- over the course of her teaching career. Yet I wonder, do the rest of us sometimes get so caught up in the latest management fads that we forget the basics? Is good management often this elemental?

What other management lessons can we learn from teachers? Tell us below. Check out these Career Advice resources on management best practices:

For more information, check out our Management section.

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Posted by Ann on August 31, 2007 at 10:11 AM in Career Development | Permalink | Comments (9) | TrackBack (0)

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Comments

What a great article! My associates and I were just talking about how working in an office can be very much like working with a bunch of 6 year olds!

One client doesn't like the way we answer the phone, another client can't be bothered to collect his mail, still another repeatedly asks what time the courier picks up packages.

I work in a "shared office" facility overseeing admin for up to 100 companies, all of whom are given the protocol when they arrive. Most of them are "virtual" clients. But I have found whenever a client is paying for services rendered, the client becomes like a child. I get it, because I do it too.

The advice in the article translates to "if they are going to act like children, treat them like children" in my office!

Posted by: Michele Wendland | Sep 11, 2007 1:17:39 PM

Hmmm. That's not quite what I got out of it. I think you may have missed the mark with this one. It was a great article, and it is a reflection of my personal philosophy that achieved success and greatness is often very simple in its execution. People tend to take large and broad topics like management and think of them as complicated and difficult beasts. Their answers to their issues and demands often match that outlook. This story is a great reminder that the "big" issues in management often have basic themes to them and should be treated as such. It's not as much about treating people like children (as I find that demeaning) as it is applying the K.I.S.S. principle.

Posted by: chuck wadleigh | Sep 12, 2007 7:40:18 AM

I like the article as it has lots of natural things to learn, and I am a firm believer of naturality. Your observations are very minute and agile and relate to things that you have already experienced as we ourselves have been a child.

Posted by: Jayesh Kamdar | Sep 12, 2007 8:08:13 AM

I'm just about to start my first year as a teacher and one of the things that I learned during training was that kids (and adults) have an attention span of about 10 minutes. Because of this, it's important to get them up and moving or to switch activities around that 10-minute mark. In a school setting this can be from lecture to discussion to group practice. In a business setting this could translate to "allow your workers frequent stretch breaks. They'll feel better and perform better than if they feel chained to their desks."

Posted by: Melody | Sep 12, 2007 9:14:39 AM

The ideas in the article are good, and in my experience do work. I would go on to add that when they don't work, it is probably because of some political or interpersonal issue. In such cases the fact that they don't work should prompt the manager to ask "why not?" Is the employee rejecting your rewards and encouragement because they don't trust you? Do they have a personal/political connection to your boss so they don't care about your evaluation of them (i.e., you have no influence regarding their performance)? If things don't work I would ask these questions, and seek answers rather than assume that motivation and communication do not work.

Posted by: Phil | Sep 12, 2007 2:49:30 PM

I would like to add to the Management Lessons from First Grade. Remember to keep your directions simple. People tend to forget complicated/lengthy directions.

Posted by: Alesia | Sep 12, 2007 10:15:35 PM

I like this one, and I do believe we can learn management not only from business classes, but also from everyone else around us, and teachers are just some of them.

Posted by: Jeff.Wang | Sep 12, 2007 11:29:06 PM

In response to lesson one:

Great! The project is due in two days, my back is up against the wall and the time squeeze is on big time. NOW, I got this jerk of a boss wanting a status report by NOON!

In my opinion, this is an example of management that is clueless on how to help their employees. What's needed is a five-minute chat and then a reassignment of resources to help complete the task on time, if necessary.

As an alternative to introducing time sinks into an already overburdened employee's workload, there might be creative ways to increase the time the employee has to spend on the report, like working at home, which turns commute time into increased production time. But calling for additional reports and meetings are counterproductive and a waste of time in most cases.

Posted by: James | Sep 13, 2007 3:07:28 PM

Is there a way to get management people to read this? LOL

Posted by: Joni | Sep 17, 2007 8:46:47 PM

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