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April 03, 2007
Note to Hiring Execs: Get a Clue
If you've ever wondered why some employers don't seem to understand how to hire or retain their workers, you're not alone. Slugging Through the War for Talent, a just-released research study cosponsored by Development Dimensions International (DDI) and Monster, confirms there is often a big disconnect between what employers and job seekers are looking for during the hiring process.
Based on surveys of thousands of staffing directors, hiring managers and job seekers, the report highlights three areas where employers and job candidates have mismatched expectations. Here are some of the key findings:
- They Want What? Aside from salary and benefits, employers believe growth and learning, advancement and work/life balance are top factors for job seekers. But while those are important, other factors such as a good boss, pride in the organization, a creative or fun culture and opportunity for accomplishment had wide discrepancies in importance between job seekers and employers. One category, a compatible work group, was mentioned by 67 percent of job seekers but only an average of 44 percent of hiring executives.
- Interview Ineptitude: Interviews are a key hiring factor for employers and job seekers -- no surprises there. Yet, while job seekers may spend hours preparing for an interview, they report hiring firms simply don't give interviewing the attention it deserves. Among the top-rated annoyances: interviews that are rushed or treated as inconsequential, withholding key information about the position and treating an interview as a cross-examination.
Employers seem not to understand that a poor interview experience can have lasting business consequences. One job seeker survey participant noted a poor interview experience meant "I would want no association with that company at all as a customer." - Dear Clueless Employer: I'm Leaving: The final disconnect is employee retention, as "employers are often clueless about why employees resign," the survey reports. Firms who take their hard-won employees for granted are pushing them out the door. The study shows nearly one-third of employees on the job for six months were already looking for another position. They report lack of appreciation and unfair treatment as key reasons for leaving a job. Meanwhile, employers think these factors are far down the list.
So armed with this information, maybe you should offer to help your prospective employer with their hiring needs. Of course, they'll have to hire you first.
Here are some additional resources for understanding employer needs:
- "Why Should We Hire You?"
- "Five P's of Job Search Progress"
- "Don't Just Tell Employers You're Motivated -- Show Them"
Post your comments about clueless employers below or on our Vent! message board.
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Posted by Ryck on April 3, 2007 at 01:49 PM in Job Search | Permalink | Comments (31) | TrackBack (0)
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Comments
You should consider making use of a service like eskill's. The results don't lie and are accurate. Give a sample test a look for yourself.
http://www.eskill.com/
Might save you a lot of time to make the right hire the first time around.
Posted by: Craig | Apr 4, 2007 9:10:05 PM
The function of management within any US corporation is to retain their jobs and get as many bonuses as possible. The second most important thing on their mind is to own your soul - if they don't feel like you are their good little serf, off with your head. Product is the last thing on their minds, like the old saying goes... "I care as much about the product as management does" - try using that one sometime, if they get cranked off.. you've proven your point.
Posted by: Another nobody | Apr 6, 2007 12:19:27 PM
Unfortunately, due to my being laid off stemming from a major reorganization within the company I worked for, I have had the opportunity to have several interviews that have simply not worked out. I should add I have over 25 years of experience within my industry, and feel I would be a valuable asset for any company within that industry.
On the last interview I had, I truly felt it was going extremely well and that the job would be a great "fit" for someone with my experience; based on the salary and benefits that were discussed I would have had no problem accepting the position even given the fact that at first I would have to drive about 85 miles each way to and from home - but eventual relocation wouldn't have been an issue (I should add that I live in Southern California where long commutes are not abnormal).
I was expecting an employment offer, only to learn that I was being rejected because "I have a recent history of changing jobs"..... no kidding - what am I supposed to do when I get laid off through no fault of my own? I wasn't looking for another job when the lay-off occured, and now it seems like I'm being rejected simply due to the fact that I have experienced a couple of lay-offs.
Any advice on how to overcome the stigma of being a lay-off victim?
Posted by: Mark | Apr 6, 2007 3:19:27 PM
This is my second thought to the post I just made. In several interviews I have the question "What would you do if your supervisor asked you to do something you felt was wrong or didn't agree with?" What is the point of this question? Despite my years of experience, I truly have no idea what is the right way to answer this question. In actual experience I have had a couple of times when I did not do what my supervisor requested - for very good reason, I might add (like a fraudulent $6,000,000 billing)... my boss ended up being fired and I was kept on because I didn't do what he asked me to do... but I was, and am a team player - that is why I really don't know how to answer this - I need some advice.
Posted by: Mark | Apr 6, 2007 4:00:05 PM
Thank you for your comments about inept interviewers. In the past year I have been interviewed by employers who kept me waiting way over my appointment time without explanation nor apology, arrived in the middle of the interview process (multiple interviewers, obviously), either rushed through the process or didn't keep the pace going in a timely manner, asked uninspiring questions, or just didn't have enough professional/personality skills to handle the task. At one interview I was required to make a small presentation in front of a group of interviewers, and found that I had been given the wrong information beforehand (by the personnel director) in order to do what was required! (She lied in front of the others to cover her tracks!) It does make you think twice about associating with a business.
Posted by: Terri | Apr 7, 2007 10:24:39 PM
As an Executive Coach I work 'on both sides of the aisle'..... it's called WORK because it's NOT recreation ie 'fun'..... GROW up... The Wall St. Jrnl recently interviewed me on the problem of integrating you into the PROFESSIONAL world.... week before the Super Bowl $800,000,000 of lost productivity because web activity precluded concentration on WORK.... YOU want to fasttrack BIG bucks, BIG perks AND respect.... YOU HAVE TO EARN IT. STOP WHINING!
Posted by: aarne | Apr 8, 2007 12:46:58 PM
Do you have any sample thank you letters?
Posted by: Beth Crawford | Apr 8, 2007 7:20:11 PM
I'm taking a business course in college. My teacher is currently teaching the students in the course how to write a pleasing resume to employers. While I think it is important to be able to write a good resume that is attractive as while as informative on the person writing it; I believe that employers place too much importance on visual appeal. If a candidate looks good on paper, the employers will call in the person for an interview. Most often then not they will be severely disappointed. The person they are interviewing spent all their time perfecting their resume so that they would look like a good potential employee; but during the interview the hiring mangager begins to suspect that the skills, abilities, and qualifications that the candidate said that they possessed; don't really exist. The candidate has lied, and while this is an offense that would land that person in jail; it would be enough to get them disqualified before they are even considered. In an effort to appear qualified, job candidates are putting in small fibs or even outright lying in their resumes. In essence it is better to be truthful and plain then it is to be handsome and full of hot air.
Posted by: Peter Hall | Apr 9, 2007 12:53:51 PM
I have to agree with the comment posted previously by "Another Nobody" that it is frustrating when the fact that you are forced to look for new work is considered a bad thing. I also get really frustrated when in interviews I am asked why I want to leave my current position and I get the undeniable feeling that they are seeing it as a negative. If it's bad to try to improve our own situation by seeking a higher paying, better job then how is anyone supposed to advance in life? Also, this next comment is for Terri. What?? Your posting didn't give any helpful or relevant information. Get off your high-horse.
Posted by: Candace | Apr 9, 2007 6:05:29 PM
Unfortunately, the real world consists of managers required to "watch the bottom line" along with skills and qualifications of a perspective hire. If an interviewee has considerable experience and skills, the interviewer may presume that a larger salary may be expected, or at the very least, more perks.
As far as retaining employees, we have seen an average employment tour at 3 to 5 years, and many of the changes are made by the employee. "Moving Up" does not necessarily mean staying with your current employer.
There is also the "topping out" of one's pay scale. Once an employee reaches the maximun pay in thier current level, managers may look for reasons to get rid of the more experienced to keep the payroll in line. This could mean encouraging promotion, lay offs or finding a reason to terminate the employee (legally, of course).
I am a 50+ single working woman, and although companies will not admit to it, I have 3 strikes against me in a job search. For the perspective employer, I need to move focus to the facts that I am flexible, I can take responsibility for my work, that I continue to educate myself in the marketplace and in technology. I need to think of myself as a business with services to offer, reasearch the company to find ways I can be an asset, and promote just that.
Yes, I agree, interview and retention standards stink, but it is what it is. By taking responsibility for how I promote myself, I am also showing a considerable strength that can work to both my benefit and a future employer's.
Posted by: Michele R. Wendland | Apr 10, 2007 1:34:00 PM
Aarne - I don't understand the "attitude" within your post... I don't see anyone "whining" here - I know I wasn't.
So, as an executive coach, could you give me some advice on what answer prospective employers are looking for when they ask you "What would you do if your supervisor asked you to do something you didn't agree with?" Mind you, I have years of experience within my normal industry, and I know what is right and what is wrong (if not fraudulent). Any suggestions for the "right" way to answer this question?
Posted by: Mark | Apr 10, 2007 1:40:09 PM
I have been interviewed recently after being out of the game for several years due to my own poor personal choices. Many of you, who are intelligent enough to garner 25 years of experience or should know NOT to do as the boss does (IF IT IS ILLEGAL), should be looking for independent opportunities now. The Executive coach may understand their game, but "WORK" is no game.
Real motivated people spend 50-60 hours at least per week on work. The week is always 168 hours long. So 33% of your life is related to making money, if not more. We hopefully only do this for 25-30 years. So, is it unfair to want an employer that respects us based on prior experiences and ability to accomplish tasks?
No longer can anyone be tied to these corps for 20 or 30 years. Too much change is happening, so employees have to adapt to a volatile work climate. With the internet, you can be very versatile and become your own little boss. The big glass companies and the huge mfg. buildings are slowly becoming nich shops because we EXPORT the jobs due to cost effectiveness of their labor.
To get your needs met, you'll try anything. If you have a big family to support, expect a lot of stress, if you are not unique and special in your field of endeavor. If you are single, work for yourself, try some alternative ideas out on UNEMPLOYMENT checks and utilize your intelligence to make a real difference.
Businesses are slow to adapt work environment if they are clunking 80,000 employee firms from the 1950's or prior. The new age places require you to be much more versed - and you'll get the perks of being there. But businesses exist for the stockholders, not the products or employees, but the people who all ready have plenty of cash working for them. They asset manage their lives, the serfs debt manage. So become a high roller, then this doesn't matter anymore.
Posted by: JP | Apr 10, 2007 6:48:52 PM
A little touchy there AArne..Do you have a verifiable source for that Number? The reality of the job market right now is that the employers are so tied down by legal BS that they are scared to death. The Behavioral Interview process that most companies use is pathetic, they don't get to know you because they ask the questions on the sheet and never look you in the eye, or ask what you like to do with your free time. Bottom line...Companies are getting what they are interviewing for...Robots.
Posted by: Peter | Apr 10, 2007 9:28:24 PM
One of the worse parts of interviewing is watching the interviewers eyes when they think you are one person but you turn out to be someone of a different race. On paper, you are just the most wonderful person for the job and when you arrive, you can feel the tension in the room. I sat through two very dueling interviews; four different interviewers and a final meeting with HR. Noone told me the interview was going to be 3-4 hours long and a conference call would be included. Almost everyone is excited, ready to hire you in almost all positions that are open -- then you never hear from them. Not even a rejection letter, after you've sent "thank you's" to the company.
And, like several of you have stated earlier, some of the questions are so answered in the resume and after you've stated these to three people, you begin to sound like a tape recorder. Too, there are the interviews where the interviewer receives multiple telephone calls, need to answer someone else's questions, and numerous interruptions.
What about the interviews that you know you have aced, only to hear the recruiter asking you if you know "Jane Doe/Jim Smith" that works at the company you are trying to leave. How can you get out of a company, without being fired. And what about the abusive employers/managers that will not let you transfer within the company, they will get you fired or will blackball you so you eventually quit.
This is too real, and many of us need to feed our family or pay our mortgages. And age plays an even bigger part because, like mentioned earlier, you have gained experience and are at the top of your pay scale -- let's reorganize and get rid of the highest paid older worker.
I'm at my wit's end. I have been out of work since Nov 2006 and have sent more than 200 resumes and interviewed at more than 10 recruiter/head-hunters, with no success. Can someone tell me how to move forward. I am not old enough to qualify for early retirement, but I seem to be too old and too costly to fit into anyone's company.
Posted by: Feelings | Apr 11, 2007 9:29:20 AM
Mark, I think the best way to reply to a question about "what would you do if your supervisor told you to do something wrong" might be, "could you be more specific? Are you referring to dishonest behavior?" In a workplace that values honesty, I don't think this would offend the interviewer. In a workplace where dishonesty is expected or required, it would probably cost you the job... no great loss there.
Posted by: Julie | Apr 11, 2007 11:45:12 AM
Terri -- Your comments are pretty harsh and totally misdirected. I did not see one post where anyone said anything about getting a free ride...I don't know what kind of an executive recruiter you are, but I'd hazard to say not a very good one if your advice to candidates is to "Suck it up--you're not entitled to a free ride! Consider yourselves lucky to be here." Although work may be work, if you have to spend most of your waking hours at your place of employment, you should at least enjoy the atmosphere, respect the mission of the organization and have good repoire with your workgroup. I'm of the opinion that employers need us as much as we need them, and most are clueless when it comes to retaining talent.
Posted by: Dee | Apr 11, 2007 12:09:36 PM
Recently I was to interview for a position I had applied for some time ago. The interview was set up by a recruiter a week prior, and confirmed the night before. I arrived at the interview 15 minutes early and I was told the interviewer was at the " other office" and he was unaware that he was to interview with me at that time. A receptionist called the other office and the interviewer said he would come over right away. To make a long story short. I waited one hour and I left. I explained to the receptionist that I had planned my whole day around this interview and I felt I was treated very rude and unprofessionally. I also stated I was happy that I found out how this business was run before I was possibly hired, as I would not work somewhere that is so obviously disorganized. There went my chance for that position, but at that point I was so ticked I didn't care. Employers need to bone up on their people skills when dealing with a potential candidate. If the interview goes south, or doesn't go at all, as in my case, people are bound to talk. Do you want your company depicted as disorganized and uncaring, not to mention dismissive? Ironically one of the questions on the job application was..list the five most importaint atributes of a sales person...my first answer..be on time!!
Posted by: Lori | Apr 11, 2007 12:10:34 PM
With 25 years experience both positive, and most recently negative through the interview process, starting over can be daunting and stressful, especially when getting bad advice, or dealing with other's insensitivities. Starting new can be worse because the issue of not having enough experience can take you out of the running. There are ways you can restructure your resume to promote skills that can be used cross functionally, and when you do not have enough experience, internships, summer jobs, temp jobs can help one build experience. Restructuring your resume does not mean lying or enhancing skills you do not possess, it is about promoting the skills that kept you in the workforce for 25 years, or incorporating skills that make you think on your feet (i.e. creative problem solver, etc.). Changing your management philosophy in promoting "YOU," will take a little work, but it can be done. You can start off by creating a portfolio that will help you assess the abilities and personal strengths you have to offer. You can also use what you learn about yourself to change industries. Prepare your credentials, references, and additional accomplishments for maximum value and impact. Make the commitment; stay focused, and best of luck.
Posted by: QltyDrvn | Apr 11, 2007 3:30:43 PM
I am 53 years old with 28 years experence in the trades and A liscend General General Contractor in the state of Tennessee. I have sent out several resumas over 100 and I can not even get A call back. So I do not want to hear any one complain about anything. I guess I am washed up in most employers mind but I could be A great addittion to someones staff for the next 15 years.
Posted by: aarp | Apr 11, 2007 3:51:17 PM
the reason in texas seems to be age/race discrimination i have submitted resumes to major aviation companys and outlets stores with no results. i have had 2 or 3 job offers in other states that pay $ 50.000 but i cant move there. the aviation company!s here will hire outtowners and pay perdiem . education and pilot and a&p mechanic ratings mean very little in getting a job, i,m very sure there are other reasions behind job hireing policy!s in texas that people looking for work need to be aware of. good luck .
Posted by: d_shirley | Apr 11, 2007 4:14:56 PM
I too have just gone through the interview process. I was downsized and have over 25 years of experience. It is amazing to me that companies want all the skills you have until salary is discussed and then, as several have stated, you never hear from them again. Also had the experience that several mentioned - first interview was great and the person even stated "I would hire you right now" but said I had to interview with CEO. That interview, which required another 25 mile drive, lasted 10 minutes. The CEO never got out of their seat but expected me to reach across the desk and shake hands, did the inquisition bit and then said they would let me know. I never heard from them. I felt she was cold, rude, and extremely abrupt. I work in management and I have never, NEVER, interviewed someone in that manner. I believe we all have the right to be treated with courtesy and respect no matter what our position.
Terri, I don't know who you recruit for but I absolutely do not want to ever work at your company. If this is the attitude of the recruiter, the executives certainly are that bad or worse. You are right that no one gets a free ride. However, that does not mean that we all must slave away at a job we hate just so we can pay the bills. You need to experience it from the other side of the fence for a change, and with your attitude I would not be surprised if you get the opportunity because you are going to drive all the applicants away and then you will not be successful at your own job and they might just replace you. I guess if that happens you will see what the rest of us are talking about.
I start my new position next week and will continue to read this blog so that I can be sure I am not making the mistakes other company managers do.
Posted by: Melissa | Apr 11, 2007 7:53:06 PM
In reading this board,and posting to it, I've come up with some pointers:
Some Interview Advice
1) Think quickly on your feet. Be real when at all possible, but know where the line is.
2) Use visual presentation skills. Even bringing in a report from you current job or previous ones provides discussion. And reflects hopefully something you are proud of.
3) Lead the conversation to where you want to go. There are interviewers that are not skilled in the process. So show you are skilled as an interviewee. But know when to listen to what they are telling you.
4) If they mention money, then they are likely not for you. Money is a lithmus test to gage what your interest is and a way to weed you out. It's unfair - unless your making high 6/7 figures.
Job Requirements:
1) You have to put your Sherlock Holmes investigation skills to work. Anytime you can notice things, organization, outfits, demeanor, smiles and frowns, talking, music, boss decorations, etc. will give you an idea if they are serious but "open", or disheveled and "worry" about operations.
2) If they gloss over benefits, then they are unhappy with them, or know they are unimpressive. People like to show off their best stuff - if they don't, they lack them. Even if they have a bunch of other problems, they want to show their successes.
3) Are you more talented than others? Think about it: if I was to hire a person, I would want some impressive (like a Free Agent in baseball) that can change the talent level of my team. If you are an A-Rod, Babe Ruth or Barry Bonds in their primes, I am going to want you badly. But let's say your a consistent player, not flashy, not definable by "tools" as in the B-ball world. What are you going to bring? Define yourself - and see what this place has. You EXPECT that your manager should be someone of talent, if not, the place is being led by mediocrity.
If you way above their "average" player, you might be rejected due to fit. If you are below their players, assuming you can tell by the "sherlock" trip, then maybe its better to be not hired. (Though you need to improve your skills...)
This comes from a person who has never hired a soul. But I've been through enough interviews to know what I want.
Posted by: JP | Apr 11, 2007 8:36:17 PM
A famous quote..."we have met the enemy, and they is us!". All of us bargain shop, doing everything possible to maximize the value of our dollars (perfectly understandable). All of us try to get as much as we can for as little as we can. Why do we expect employers to be any different? The culture that we have created places little or no value on loyalty (witness our divorce rate and the massive lay-offs in all industries), durability of products, moral certitude (everything is relevant), or the long-term impact of depletion of living-wage jobs on our society. If any of us really want to make any of this change, we have to do it ourselves. When you do finally get somewhere in your career, will the bottom-line be all that matters, or will you have a vision of the world you want to leave to your children that you are willing to stand up and be counted for?
Posted by: Brent | Apr 12, 2007 9:34:17 AM
YA-DA, YA-DA: I've been on both sides of the interviewing table and what it boils down to is most INTERVIEWING PERSONNEL are totally clueless and don't have the KNOW HOW to when it comes to the real deal in interviewing. First of all, they haven't prepared or reviewed the respective resume in advance, like the day before. They are reviewing WHILE the candidate is sitting there...THIS IS A TOTAL INSULT...the candidate spends the time and travel to make the impression and they get under a 30 minutes, plus maybe introduction to other staff members, then are rejected via mail. The interviewer maintains very little or no eyecontact, has a deadfish-like handshake or is totally superficial, giving the candidate the "feeling" that they should feel honored and blessed to be just sitting there during the interview. Can't make a first impression a second time..people, this motto is a 2-way street. Employers....if you don't know how to interview, then, please, save everyone time and travel, TAKE A CLASS!!!!
Posted by: Lori Buttermark | Apr 12, 2007 10:06:02 AM
While the posting talked about shortcomings of employers/recruiters, it ended up giving advice to candidates!
I, too, have been on both sides of the table. I can tell from my experience that the process of selecting a person to fill a position is taken too lightly. HR fellows couldn't care less who is invited to interview whom. Often a junior level person is asked to interview candidates scheduled for interview just because boss is 'busy' with real business activities. As if hiring is not real business activity. And the candidate turns out to be more senior that that rookie who is filling in the boss's place. Companies will probably get away with such situations because they will hire somebosy else later, but for the candidate, for whom interviewing is a big event, is left bitter taste in the mouth. Talking of right man for the right job? What a joke. More than half the employees across organizations are misfits in their jobs due to deisions made by someone else. The big bosses are bigger misfits.
Posted by: Nanu | Apr 12, 2007 10:10:02 AM